-Kris McVicker, Owner Marc Kris Modern Homes, West Des Moines, IA
Even though we have never thought our house smelled too much like our pets, we wanted to make sure that others’ did not feel that way. With FreshStart, we got just that, a fresh start with the air quality in our seven-year-old home. Thanks FreshStart!”
Gary & Talia – Waukee, IA
Lauren, The Fish 95.9 FM
“Thank you Prompt Care for getting rid of the mold and musty odors in my home (treating the effects of surface mold). The office walls and ceiling in my house were spotted with mold; and along with the bad odor, I was experiencing coughs and headaches. My wife was worried that the mold and musty odors would spread throughout the house. But your technician came to my home and used the FreshStart Process to eliminate the mold and mustiness (treat the effects of surface mold). Leaving my home smelling fresh! No more mold. No more odors. And no more coughs or headaches.
On top of all that, I was extremely impressed with the professionalism of the entire Prompt Care staff.”
Herb C., Newport Beach, CA
“Thank you for making my boat smell like new again! Because of the winter cold, rain and condensation, it started smelling like the locker room at my gym. After spending hundreds of dollars on dry cleanings I discovered FreshStart. The technicians came to my boat and within 4 hours it was better than new. No smells – from either mildew or diesel – remained. They also treated my A/C unit and ducting. Thanks Prompt Care!” Fred B., Huntington Beach, CA
“I’m so thankful for the process you have of indoor air decontamination for it has changed the quality of my life and health more than I could have ever imagined possible. I never realized how much sickness could come from mold spores that grow and spread because of a hidden water leak.
My allergy problems had skyrocketed to the point where my doctor could not prescribe a medication that would help; I was coming down with an infection every three months and every time my granddaughter came to visit me, she became sick with respiratory problems and would frequently end up in the hospital.
After the water leak was repaired and the decontamination treatment of only four hours was completed, I noticed a dramatic difference the very first night. I was able to sleep straight through the night and not wake up because of stuffiness and itchy eyes. Being able to live in a ‘healthy home’ instead of a ‘sick home’ without the recurring infections is worth much more than the cost of your service.
Thank you for improving the quality of my life.” Jacquee P., Riverside, CA
“Our 80 year old piano had been stored in the shed for years. Even restoration and refinishing could not remove the bothersome dank mustiness. Recently we noticed the odor had spread throughout the house. Also, the old books we have stored in the guest room were generating an old musty odor in the closet. Thanks to FreshStart the guest room now smells as fresh and pleasant as can be. We are thrilled to have an absolutely odorless piano.”
Judy A., Covina, CA
“I am amazed by the improvement after Prompt Care treated my home for mold and odor. I noticed my home had a musty, foul odor and I just wasn’t feeling well when I slept. The Prompt Care Technician found moisture and mold in my home. In less then 5 hours he treated my home and eliminated the (effects of) mold and odor. The treatment left no residue on my furniture or clothing. My home smells fresh and clean. I have recommended them to my friends.”
Sandra M., Costa Mesa, CA
“We had an odor problem in one of the rooms of our manufacturing plant. After seeing your FreshStart van on the freeway and calling for a consultation, your technicians responded very promptly, assessed and treated the problem satisfactorily. Our odor problem is solved. We were impressed with your prompt, efficient and professional service. You even served us after hours.”
Thank you so much for your extra effort and advice, you even saved us money!
Bruno L. Business Owner, Garden Grove, CA
Can household dust mites cause allergic reactions with my family?
The answer is yes, but it is not the dust mites themselves but their feces that we have the reaction to. A gram of house dust (approximately half of a teaspoon) may contain as many as 1,000 dust mites. That same amount of dust could hold over 250,000 of their fecal pellets.
Once airborne, dried dust mite droppings are so small that they are easily inhaled causing allergic reactions in many people. These reactions can range from sneezing, coughing, itchy
House dust mites are related to spiders. They are eight legged creatures invisible to the human eye. They survive by eating our dead skin cells. A dust mite will produce 20 fecal pellets per day, which is 200 times its own body weight, during its short lifetime!
The greatest number of dust mites in the home is usually found in your bedroom, specifically in your bedding and pillow. The skin and moisture you shed each night provide ideal conditions for their growth. Literally millions of mites can be sleeping with you each night. In fact up to 10% of a two-year-old pillow’s weight can be made up of house dust mites and their droppings!
What is the 'Sick Building Syndrome' I've read about in Business Week?
This is a general term referring to interiors contaminated by indeterminate biological toxins, molds or chemicals in homes or buildings.
The Business Week article points out that identifying the actual cause of the ‘sickness’ can be difficult . Molds are a good example of the problems encountered when attempting to identify the source or sources of pollutants. They are present everywhere, both indoors and outdoors. Their effects on people are quite random, some experience extreme symptoms from bleeding ears to memory loss while others have none.
People who suffer from asthma, hay fever or other allergies are at a particularly high risk. A few indicators to look for:
Eye, Nose or Throat Irritation
Dry or Itchy Skin
Dizziness and Nausea
Difficulty in Concentrating
Sensitivity to Odors
It should be noted that most affected people experience relief after leaving the contaminated home or building. If your family is experiencing one or more of these symptoms you should suspect your home.
Where does unhealthy indoor air come from?
Unhealthy indoor air can come from a variety of sources. Most common are dust mites (and their feces), mold, off gassing chemicals (from carpets, paint, glues and plastics) and from natural sources (decaying plants or animals, radon, pets and their dander, people). Many substances can infiltrate our indoor airspaces and then accumulate to a point that leads to illness.
What is mold?
The term mold applies to the microscopic members of the Fungi kingdom. It has a fuzzy, cobweb like growth produced on organic matter. Mold has no ability to ‘fix’ carbon using chlorophyll so it must have some type of organic material as a food source. It can spread rapidly, forming the mycelium (fungal body), which is made up of a fine network of filaments (hyphae). The mycelium produces other clusters of root like hyphae, called rhizoids, which penetrate the organic material, secreting enzymes and absorbing water and the digested sugars and starches. Other clusters of hyphae called sporangiophores then reach upward, forming sporangia (knoblike spore cases), which bear the particular color of the mold species. Upon ripening, the sporangia break open and the windborne spores land elsewhere to reproduce asexually. If they find themselves in a less than ideal situation (not sufficient food, water, etc) they are likely to switch to a nonsexual method of reproduction (one not involving swapping or combining of genetic material) for the duration. This can make them hard to identify, since species are classified by their sexual characteristics (e.g., kind of spore cell wall, spore-producing cells, and sacs that store cells). World wide, there are more than 100,000 species of mold, with at least 1,000 species common to the United States.
Where does mold come from?
Mold spores are in the air and on the ground all around us. They are constantly falling on all surfaces in your home or office looking for a source of food and water. According to the EPA, mold can be found almost everywhere and it can grow on virtually any organic substance.
Is mold toxic in some cases?
Most types of mold commonly encountered are not hazardous to healthy individuals. However, there are some that have achieved recent notoriety that are strongly toxic such as Stachybotrys. Stachybotrys is not too common but can be very harmful when encountered in quantity. Others, like Aspergillus, can be dangerous as well. Aspergillosis is a lung disease suffered generally by immune compromised people. In this disease the Aspergillus mold actually grows in a person’s lungs and can cause death. In general, too much exposure to even common molds may cause or worsen conditions such as asthma, hay fever or other allergies.
Is mold becoming more common?
No. Mold is not becoming more common; there are even Biblical references to tearing down moldy houses and carting the bricks to a ‘dump’. While mold itself is not becoming more common, our knowledge of it and the problems it can cause is becoming more widely disseminated. In the last few years there have been many widely publicized cases concerning sicknesses caused by mold and the multi million dollar settlements awarded to those who suffered the consequences of mold toxicity. As well there have been many, many stories concerning people who have burned their houses down because that was a cheaper solution than remediation of the mold caused damage. (Removal of moldy materials is treated similar to toxic waste material which means any remediation is extremely expensive.) It is because of all this publicity that there is an appearance that mold has become more prevalent when in fact it has only become more recognized for its undesirable qualities.
What should I do if mold is present in my home or office?
First, Don’t Panic.
As stated earlier most molds are non-toxic. However if you or anybody in your family is experiencing symptoms such as itchy eyes, running nose, coughing, sneezing or headaches and these symptoms have lasted more than 2 weeks, then you should definitely do some further investigation. Even if there are no outright symptoms you should take steps to get rid of the mold as soon as possible. For small infestations you can use bleach and water to kill the growth. For larger infestations you should get a service such as the FreshStart by Prompt Care process wherein the whole house is treated to eliminate the effects of surface mold throughout. The next step is to find the mold’s source of water. Mold will not grow without water. To prevent its return you must find its current source of water and eliminate it.
How does the FreshStart process work?
The FreshStart by Prompt Care process uses high concentrations of hydroxyls (OH) . The process involves a proprietary procedure that has as its main components the relationship between oxygen and hydrogen (Hydroxyls) in specific and measured concentration and durations. The FreshStart by Prompt Care process involves using our knowledge of these relationships to apply a prescribed concentration for a prescribed period of time in a strictly controlled area to achieve the elimination of the effects of most odors, bacteria, viruses and surface molds. When the application is completed, the equipment is removed and fans are employed to replace the treated air with fresh outside air through just opened doors and windows. The hydroxyls concentrations are thereby evacuated and concentrations in the treated area are returned to a level that is no higher than the outdoor ambient level. The interior air quality is now “healthier”.
Is the FreshStart process new?
Prompt Care recieved a USPTO Patent for the process on August 5, 2008.
Is the FreshStart Process toxic?
The concentrations of hydrogen and oxygen (Hydroxyls) molecules used during the lockout phase of the FreshStart by Prompt Care process can cause lung irritation so exposure during treatment must be avoided. This is the reason that our process requires all pets and people remain outside the area being treated. However, in less than an hour following a treatment, the concentration levels in the area treated will be down to that of the outside air and no harmful residuals will be left behind.
Can you take care of mold?
The FreshStart by Prompt Care process will eliminate the effects of the surface mold it comes into contact with. However mold that is inside of walls or in other areas not accessible to circulating air cannot be treated. In cases where the mold is growing in these areas you must contact a contractor experienced in mold remediation. We will be glad to work with these contractors during their remediation work to ensure your premises are safe for both you and their workers.
What do you charge?
To treat the effects of allergens, pathogens, bacteria, pet dander, dust mites and surface mold in an average 1,500 sq. ft. house the normal charge is about $495.
Are you insured?
Are you bonded?
Are your technicians certified?
All our Technicians must pass a rigorous 40 hour course covering all facets of our business as well as get a minimum of 1 month of on-the-job training with a certified Technician.
Is the FreshStart by Prompt Care process guaranteed?
We guarantee to significantly reduce the count of viable bacteria per square centimeter in any treated area.
Will it damage anything in my house?
All people, pets and sensitive plants must be removed from the premises while the house is being treated. The process will not harm any thing else.
Will it leave behind a residue?
A FreshStart by Prompt Care treatment will not leave behind a film or residue of any kind, only a clean, fresh interior environment.
What about cooking odors or cigarette smoke?
Fish, curry, garlic, onion and other stubborn cooking odors, along with smoking and pet odors are easily removed from the air, as well as from furniture, bedding and carpets. Note that pet smells originating from places where the pet has heavily urinated are not easily cleaned due to the concentration of urine present. We suggest that you try an enzymatic cleaner prior to giving us a call.
Do I have to tent my house?
We do need to have all people, pet and sensitive plants removed while the treatment is in progress but, beyond that, there is very little you must do either before or after. Note that we will send you an Pre-Appointment Checklist which will outline some things you can do to make your treatment more effective.
How long will it be before I can return to my house/office?
Five hours for a typical indoors space of 2,000 sq. ft. or less. An average treatment will take four hours to complete with another hour for our technicians to remove the equipment and complete a post treatment evaluation of the premises.
Will it take care of odors from new carpet or paint?
Materials such as veneers, paints, adhesives and new carpets are vital to the beauty and comfort of homes and offices. Unfortunately, many of these same substances emit strong gases called VOCs (volatile organic compounds) that can make you light-headed or nauseous. FreshStart gets rid of these potent odors in just a few hours.
My company uses chemicals and sometimes the odors infiltrate the office space and become overwhelming, will the FreshStart by Prompt Care process eliminate those odors?
FreshStart by Prompt Care process can also get rid of strong industrial odors. However, as noted above, if the source of the odor(s) is not eliminated it will return.
I always seem to get sick during cold season and I’m sure that it’s something in the air at work, can you help?
Office buildings are frequently lacking windows that let in fresh air and the air conditioning/heating systems only recirculate the same stale air allowing pollutant levels to build and build. This is an ideal setting for the FreshStart by Prompt Care process. In just a few hours, strong chemical odors can be eliminated and germs, virus, allergen and bacteria counts significantly lowered.
What do I have to do to prepare?
(1). All people and pets must vacate the premises, (2). Delicate plants should be removed, (3). Open all closed areas, such as desk/dresser drawers, storage areas, bath/rest rooms, storage areas and closets, (4). All fabric covered furniture, draperies, tapestries and other textiles should be separated as much as possible to allow maximum air penetration, (5). Bedclothes can be treated along by removing them from the mattress and draping them over chairs and doors.
Can you treat my boat?
We can eliminate the effects of surface mold and fuel odors, along with unpleasant aromas from the bilge and head starting at $495 for a vessel up to 39 feet.
Can you treat my Motor Home?
The FreshStart by Prompt Care process is particularly successful in taking out the musty smells in motor homes that have been closed up for the season or ones that are experiencing fuel smells or cooking odors.
What happens when the technician leaves and we open the doors and windows? Doesn't the yucky stuff start to build up again?
Each circumstance is different, but we can offer a general set of comments and suggestions, some of which may apply and some may not.
Indoor air quality can be negatively affected from numerous sources that may or may not be reoccurring.
If, for instance, the problems are a reaction to the allergens emitted from a build-up of dust mite feces in bedding or furniture fabrics, we have found that the build up and impact levels generally has built up over several years. Our hydroxyl therapy neutralizes those harmful allergens for sure. But a repeat build up is feasible over a long time if cleaning and air circulation routines remain unchanged over time. The elimination of the allergens at the source however does provide a healthier interior and is less costly than allergy medications prescribed to cover up the symptoms we may have.
Additionally, if mold and musty smells are evident it is usually due to several factors. If moisture, warmth, cellulose and poor ventilation are present at the same time, mold can grow in 72 hours. We, again, eliminate the effects of surface mold and mold spores that may be present. If however, there is a recurring source of moisture such as a leak or a poorly adjusted sprinkler head, it should be remedied first prior to our treatment. We eliminate the effects of the mold that is there, but we do not know what may happen in terms of “new events” that may occur after our treatment.
Pet dander, chemicals from new carpets and paints, and smoking odors are also issues that have an impact on people. We eliminate those things as well, but if someone continues to smoke indoors, it obviously will build up again over time.
Generally, we find that the build up in homes of things that impact health occur over time and can be eliminated with our treatment, then changes in routine can minimize the build up time for the future. Many customers report that annual FreshStart treatments have eliminated or substantially reduced the family member’s use of anithistimes for their allergies.
If you have a questions on possible interior contamination for your home or business, contact: email@example.com or FAX your questions to (949) 515-9548.Home
Residential Info & Pricing
The FreshStart by Prompt Care Process is a residential service that uses proprietary equipment and stringent procedural controls to cost effectively break the cycle of interior air contamination and the effects caused by surface mold, allergens, bacteria, smoking and pet odors in homes.
Media coverage has shown homes being condemned and burned in an attempt to destroy toxic mold and other contaminants. Business Week, Time, The Wall Street Journal, Reader’s Digest, People, CBS “48 Hours” and NBC’s Nightly News have all featured articles recently about this emerging problem.
Whether it is the effects of surface mold or odors, the FreshStart Process decontaminates the interior of homes, leaving a fresh clean scent. It is truly a FreshStart.
Our professional technicians will treat and certify your home. A typical home takes about 5 hours.
*Minor fire smoke, VOCs, cooking and pet odors.
*Small intrusion – no wall coverings removed.
*Long term smoking may take multiple treatments over several days.
*Large intrusions requiring structural remediation.
Commercial Info & Pricing
Our Customer Service Center will schedule an appointment around your employee shift requirements during the day or after hours. Trained, experienced technicians will provide decontamination services to treat your commercial building in a safe, timely and professional manner. This decontamination methodology is only available with the FreshStart by Prompt Care Process. It has been tested and refined to ensure the maximum elimination of the effects of pollutants, bacteria, surface mold, allergens, funguses, dust mites, pet and smoke odors.
According to Business Week Magazine, today’s business office is home to as many as 30 different volatile organic chemicals released by building materials, furnishing and office equipment. Some of the biggest offenders are:
Commercial Treatment Pricing
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Sealed Windows – Many people work in enclosed building or offices. Not being able to open windows means you do not always have enough fresh air to circulate within the building.
Carpets and Padding – Many carpets, rugs and paddings are made in part from petrochemicals. An example is formaldehyde odor which is often noticed for a few weeks after new carpet is installed. The same is true with products used in the interiors of new cars. The odor being released is called “out gassing”. It often affects people with allergies or sensitive skin.
Carcinogenic Cleaning Products – There are over 70,000 identified chemical cleaning products on the market that are used to clean buildings and offices. Some of them contain toxic solvents that, it is claimed, are considered safe when used properly.
The Office Restroom – Clogged toilets and flooded restrooms can create toxic mold and airborne mold spores in area that are difficult to continually inspect.
Cafeterias and Kitchen Area – Many buildings have common lunch and food areas that must be maintained within local Health Department standards.
Building Renovations – Office construction and remodeling can cause mold to spread throughout a building in the matter of a few minutes according to EPA testing. Mold and contaminated dust can cause employees serious health problems.
What is 'Sick Building Syndrome'
The phrase “Sick Building Syndrome”, is now commonly used when referring to building interiors that are contaminated by indeterminate biological toxins, molds or chemicals.
One of the ways to identify a contaminated building is the experience of people that frequent the structure. Symptoms themselves can be random with some occupants reporting headaches, dizziness, sore throats, even nausea while others experience nothing.